This Cancellation Policy describes how a client may cancel an engagement with LambertiUX and the consequences of cancellation. It supplements the statutory rights of EU consumers under Directive 2011/83/EU and the Italian Consumer Code (Legislative Decree 206/2005).
1. Consumer right of withdrawal
Consumers residing in the EU may cancel the contract within 14 days from its conclusion without giving any reason. Send an unambiguous statement to contact@lambertiux.online. You may also use the model withdrawal form in Annex I(B) of Directive 2011/83/EU. Where performance has begun at your express request during the 14-day period, you shall pay an amount proportionate to the services already provided.
2. Cancellation after project start
Either party may terminate an ongoing engagement in writing at any time. The client shall pay for all work performed up to the effective date of cancellation, including any non-cancellable third-party expenses committed in the client's interest.
3. Ongoing partnerships
Monthly design partnerships may be cancelled with 30 days' written notice, effective at the end of the current billing cycle. Fees already paid for the current period are non-refundable except where mandatory EU or Italian consumer law provides otherwise.
4. Cancellation by LambertiUX
We may cancel an engagement where the client is in material breach (including non-payment) after providing a reasonable opportunity to remedy the breach. Fees for work already performed remain due.
5. Effect of cancellation
On cancellation we hand over all completed deliverables for which payment has been received. Work in progress remains our property until paid for in full.
6. Contact
All cancellation requests should be sent to contact@lambertiux.online.